IT Support
Elite Computing Solutions prides itself on efficient customer friendly service where support is tailored to suit your businesses needs. Whether you have an intermittent printer or are looking to upgrade your existing IT system, we have the knowledge and experience to provide the support you require.
We can offer four types of support:-
This is the first point of contact and is invaluable as it allows error assessment and resolutions to be supplied or the next course of action to be taken.
The use of remote support technology allows us to effectively access your network system. This enables us to rapidly resolve your problems without having to leave our offices.
This is provided on an ad-hoc basis as and when required for anything from virus removal and trouble shooting to undertaking general maintenance.
Elite Computing Solutions can provide either pre-defined packages or can set up a custom support contract where pre-defined Service Level Agreements and response time can be agreed. |
